Financial numbers can be hard to digest. Thankfully, we provide the clarity needed to determine what campaigns are performing, where the wins and losses are and how charities should work with their donor acquisition agencies to get the best, long term results.
We manage bank fees, surcharges, ensure clawback fees are accurately calculated and all marketing fees are correctly applied.
By bridging processing results, bank statements and balances, we verify that all funds charities are expecting to receive are realised in their bank account – direct from the donor.
We manage donor calls, queries and requests for refunds or cancellations, even for back-dated transactions.